FAQ’s

We work with trusted courier companies to carry out our delivery and we do our best to ensure timely delivery. Please bear in mind that on rare occasions we may experience some delay. Reasons for delay could include specialized items; unforeseen circumstances; or delivery area. If for any reason whatsoever, we cannot meet the delivery date, You will be kept informed thereof and offered a choice of either continuing with the purchase by setting an extended delivery time or cancelling the order with a full refund of the price paid.

Estimated delivery time within Lagos, Nigeria is 3-5 working days, outside Lagos, Nigeria is 3-7 working days and international shipping, outside Nigeria is within 14 working days.  For orders placed during the holiday, specifically after December 19th, the same will be delivered within the 1st week the next year. For more information and express shipping, please contact us at [insert email].

Please note however, that we do not deliver on Saturdays or Sundays. For the purpose of these Terms, the “delivery” shall be deemed to have occurred or the goods shall be deemed to “have been delivered” upon confirming receipt of the products at the agreed delivery address.

The payment options available are

-Credit and debit cards via our payment partner Paystack.

-Payment by bank transfer (only available for Whatsapp and Instagram shopping).

-Buy now, Pay later with Zilla.

-Apple pay

Because all orders are custom made, we will not be entertaining returns or exchanges for now. However, you can re-sell an item under our Zero fashion waste sample sale page; kindly contact @shop1964brand@gmail.com to make that happen!