[vc_row et_full_width="true" et_row_padding="true" parallax="content-moving" thb_column_padding="true" css=".vc_custom_1579287049378{padding-top: 160px !important;padding-bottom: 160px !important;background: #c37d49 url(https://goya.everthemes.com/demo-basic/wp-content/uploads/sites/4/2019/10/product-image-dark.jpg?id=3191);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}"][vc_column et_column_color="et-light-column"][vc_row_inner][vc_column_inner offset="vc_col-lg-6"][vc_column_text css=".vc_custom_1562722170105{margin-top: 20px !important;}"]

FAQ's

Most frequently asked questions

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=".vc_custom_1579116490670{padding-top: 60px !important;}"][vc_column offset="vc_col-lg-offset-1 vc_col-lg-3"][vc_column_text]

Shopping Basics

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset="vc_col-lg-6"][vc_tta_accordion active_section="1" style="style2"][vc_tta_section title="What Shipping Methods Are Available?" tab_id="1522322738673-aea3abb5-b800fe1b-0bf9"][vc_column_text]We work with trusted courier companies to carry out our delivery and we do our best to ensure timely delivery. Please bear in mind that on rare occasions we may experience some delay. Reasons for delay could include specialized items; unforeseen circumstances; or delivery area. If for any reason whatsoever, we cannot meet the delivery date, You will be kept informed thereof and offered a choice of either continuing with the purchase by setting an extended delivery time or cancelling the order with a full refund of the price paid. Estimated delivery time within Lagos, Nigeria is 3-5 working days, outside Lagos, Nigeria is 3-7 working days and international shipping, outside Nigeria is within 14 working days.  For orders placed during the holiday, specifically after December 19th, the same will be delivered within the 1st week the next year. For more information and express shipping, please contact us at [insert email]. Please note however, that we do not deliver on Saturdays or Sundays. For the purpose of these Terms, the “delivery” shall be deemed to have occurred or the goods shall be deemed to “have been delivered” upon confirming receipt of the products at the agreed delivery address.[/vc_column_text][/vc_tta_section][vc_tta_section title="What are your shipping and return policies?" tab_id="1522322738697-88e8c59b-62ccfe1b-0bf9"][vc_column_text]Because all orders are custom made, we will not be entertaining returns or exchanges for now. Please check back here from time to time to see if this has been updated.[/vc_column_text][/vc_tta_section][vc_tta_section title="Do You Ship Internationally?" tab_id="1522322884722-77aa01b6-d3ecfe1b-0bf9"][vc_column_text]Yes, we ship internationally via our trusted shipping partners ; DHL, Topship and UPS[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=".vc_custom_1579116498597{padding-top: 60px !important;}"][vc_column offset="vc_col-lg-offset-1 vc_col-lg-3"][vc_column_text]

Payments

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset="vc_col-lg-6"][vc_tta_accordion active_section="1" style="style2"][vc_tta_section title="What Payment Methods Are Accepted?" tab_id="1555532166627-d18a27a7-6515"][vc_column_text]The payment options available are -Credit and debit cards via our payment partner Paystack. -Payment by bank transfer (only available for Whatsapp and Instagram shopping). -Buy now, Pay later with Zilla. -Apple pay[/vc_column_text][/vc_tta_section][vc_tta_section title="Do you accept international credit cards?" tab_id="1555532166698-b9e07fe9-85b4"][vc_column_text]Yes, we accept international credit and debit cards via our payment partner ; Paystack. However, if your card declines, its most likely because you don't have 3D secure enabled on your card which payment uses as an anti fraud measure. The good thing is that we have the apple pay option available when this happens.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=".vc_custom_1579116504661{padding-top: 60px !important;padding-bottom: 60px !important;}"][vc_column offset="vc_col-lg-offset-1 vc_col-lg-3"][vc_column_text]

Shipping & Returns

[/vc_column_text][vc_empty_space][/vc_column][vc_column offset="vc_col-lg-6"][vc_tta_accordion active_section="1" style="style2"][vc_tta_section title="I want to return my purchase! What do I do?" tab_id="1554865954832-7b4f4f32-3205"][vc_column_text]Because all orders are custom made, we will not be entertaining returns or exchanges for now. However, you can re-sell an item under our Zero fashion waste sample sale page; kindly contact @shop1964brand@gmail.com to make that happen![/vc_column_text][/vc_tta_section][vc_tta_section title="How can I get assistance if I need it?" tab_id="1554865955032-f07c32a3-1c21"][vc_column_text]Email :wecare@the1964brand.com Whatsapp : 08141508159 Instagram: @1964.brand[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width="true" et_row_padding="true" css=".vc_custom_1578537181414{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f8f8f8 !important;}"][vc_column][vc_row_inner content_placement="middle"][vc_column_inner offset="vc_col-lg-3"][et_button title="Contact Us" add_arrow="true" animation="animation bottom-to-top" color="#b9a16b" align="center" link="url:%23|title:Contact%20Us||"][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]